Meet Xavier Chang
As an experienced business process consultant, I give company leaders confidence that their employees are doing their jobs the right way.
Business Owners and CEOs hire me to define and document their processes.
Clarify job responsibilities so that workers perform and take ownership for every task.
Prepare their company in case key employees leave, taking essential knowledge with them.
Train new hires more quickly with the resources and guidance they need.
I work with leaders of companies that have between $10 million and $100 million in annual revenue. My clients don't have time to analyze every step in their business process on their own, but they know their employees need a better approach — and that's what I provide to them.
I believe in the positive impact that an effective process can have on everyone in an organization. No one should be left without the resources to do his or her job effectively.
Years ago, I was an in-house business analyst for a big corporation. I went two weeks without a laptop, direction in my job responsibilities, or a colleague to show me the way things were supposed to be done. I stuck with it, but when I eventually became a team manager, I wanted other new hires to have the support I didn't receive. That meant establishing clear processes so everyone could be successful.
I launched the company's first on-boarding program, complete with peer-led training sessions and operations site visits. Other marketing and sales teams within the business would go on to adopt the on-boarding program, improving the speed and quality of training for their new employees.
I founded XC Consulting to achieve this type of broad-scale improvement in other organizations. My goal is for business leaders to know that the job's being done right, offering resources that train workers faster, keep employees accountable, and help maintain business continuity.
Experience
More than 10 years of experience in business analysis, project management, and management consulting.
Projects focused on operational excellence, performance improvement, and post-acquisition integration.
Built processes and systems for companies in a wide range of industries, from market research to tourism and from management consulting to e-commerce.
Please see my LinkedIn profile for an overview of my career.
Approach
I take a business owner's perspective.
Based on my experience as an owner/operator and in managing a team of employees, I understand the goals and challenges that company leaders face. The solutions I offer focus on systemic, meaningful, and lasting improvement.
I invest in the relationship.
Trust is paramount: I listen carefully to understand the human side of the business I'm serving. I work to educate and inform clients, am honest in what I see and what I recommend, and remain personally committed to my client's success.
I handle all aspects of the project directly.
As a consultant, I stay accessible to clients and serve as their single point of contact. I support companies that want an individual expert to solve their problems -- not a gigantic multinational consulting firm with a revolving door of analysts. I am dedicated to keeping quality at a consistently high level with deliverables that come directly from me.
Outside of work, I enjoy spending time with my family and friends. My ideal day off is spending time outdoors and cooking for the people I love. I live in Miami, Florida with my wife, Jenny, and dog, Atlas.